Rental Terms & Conditions

General Terms & Conditions

Note Inc. Excl. Price
per day
Price
per rental
Deposit requirements (blocked funds) deposit per cars are listed on the Insurance fares Credit card only
Open deposit Only with CDW+ & WUG Credit card only
Collision Damage Waiver (CDW)
Theft Protection (TP)
CDW + listed in the Insurance section
CDW + reduces excess to: listed in the Insurance section
Personal Insurance (PAI) listed in the Insurance section
Wheel, Underside & Glass Insurance (WUG) listed in the Insurance section
Non Waivable Excess listed in the Insurance section
Damage Handling Fee in the event of damage or theft of the vehicle will apply 44.00 €
Minimum Renting Age 21 (from 18 – 21 year we charge young driver fee as 1 additional driver)
Maximum Renting Age 70 ( from 70+ we charge old driver fee as 1 additional driver)
Driving License Restrictions A valid license for minimum 2 years
Minimum Renting Length (days) 1 day (24 hours)
Mileage / Kilometer limitation unlimited

Additional Equipment & Services

Note Inc. Excl. Price
per day
Price
per rental
Winter Chains Depend on SIPP code from 7-10 €
Baby Seat / Child Seat / Booster 4.50 € max 45,00 €
Winter Tyres FREE for Zuzuche & EasyCarRental clients
GPS device 5.00 € 50.00 €
WiFi device – flat rate Valide only in Serbia 5.00 €
Diesel REQUEST possibility to book a diesel car 3.00 € max 42,00 €
Delivery & Collection optional 20.00 €
Meet Late/Early Arrival & Holidays in our offices 15.00 €
Prepaid Fuel Charges Optional (listed in Incurance fares)
Refueling fee 30.00 €
Additional driver (The first additional free) low season (15.10. – 15.03.) 5.00 € 50.00 €
shoulder & high season (16.03. – 15.10.) 7.00 € 70.00 €
Cross border insurance I categorie accepted all EU contries / 40.00 €
Cross border insurance II category accepted all non EU contries (Macedonia, Bosnia&Hercegovina, Albania, AP Kosovo) / 70.00 €
Cross border insurance III category accepted travel to Turkey / 140.00 €
Cross border insurance I & II category For mini cars class only 70.00 €

One way drop off charges by special request

For locations not included in the regional fix one way service list

Limitation Price
DOMESTIC ALL SEASON ( ANY DOMESTIC CITY) 0,50 € per kilometer
INTERNATIONAL ALL SEASONS (all europian cities) 1 € per kilometer

NOTE! If a vehicle is picked up or returned to a different city station than agreed on the voucher, a fee of 20,00 € will apply.

Long term bookings

Limitation Price
Duration limit max. 90 days
Mileage/Kilometer limitation 3500 km per month Extra per km 0.09 €

The regional fix one way service

Domestic

Station code Description Price
NIAPCG – NIŠ NIŠ AIRPORT M/G 130 €
NSRAIL – NOVI SAD NOVI SAD MAIN RAILWAY STATION M/G 45 €

International

Station code Description Price
MOC – Mostar City centre office Mostar 250.00 €
MOAP – Mostar Airport Mostar 250.00 €
MDJC – Međugorje City centre office Međugorje 250.00 €
SAAP – Sarajevo Airport Sarajevo 200.00 €
SAC – Sarajevo City centre office Sarajevo 200.00 €
BLC – Banja Luka City centre office Banja Luka 150.00 €
TUAP – Tuzla Airport Tuzla 200.00 €
ZAG – ZAGREB AIRPORT ZAGREB 200.00 €
ZRC – ZAGREB ZAGREB – MAIN RAILWAY STATION 200.00 €
ZGD – Zagreb City centre office Zagreb 200.00 €
DBA – Dubrovnik Airport Dubrovnik 300.00 €
PUY – Pula Airport Pula 250.00 €
STA – Split Airport Split 300.00 €
ZAD – Zadar Airport Zadar 250.00 €

Locations

Domestic

RAC company provide:Fast Mobility
24/7 phone number:
All clients, voucher & info
+381 60 546 00 00
Office phone number:+381 11 311 49 77
Station code Check point Opening hours Holidays
City centre office Art Hotel, Knez Mihajlova 27, Old town Belgrade bgart m/g From 8 am till 8 pm (axcept Sunday) 01st January
01st May
City centre office Metropol hotel, Bulevar kralja Aleksandra 69 bgmet m/g From 8 am till 8 pm (axcept Sunday)
City centre office Hotel Falkensteiner, Bulevar Mihaila Pupina 10K, N.Belgrade bgfal m/g From 8 am till 8 pm (axcept Sunday)
City centre office Hotel Hollyday In, Spanskih Boraca 74 , N.Belgrade bgin m/g From 8 am till 8 pm (axcept Sunday)
Bussines centre office Bulevar Arsenija Čarnojevića 80/ loc 23 bgach office From 8 am till 8 pm (axcept Sunday)
Airport BG Nikola Tesla Delivery & takeover on demand/Client name board/arrivel & Departure bgapnt m/g 24/7
Railway station Belgrade – Prokop Tourist information center office bgrail m/g From 8 am till 8 pm (axcept Sunday)
Railway station Novi Sad Tourist information center office nsrail m/g From 8 am till 8 pm (axcept Sunday)
Airport Niš Konstantin Veliki Delivery & takeover on demand/Client name board/arrivel & Departure niapcg m/g From 8 am till 8 pm (axcept Sunday)

International – Bosnia & Hercegovina

RAC company provide:Artic Rent a Car
24/7 phone number:
All clients, voucher & info
+381 60 546 00 00
Office phone number:+387 0 61 289 710
Station code Check point Opening hours Holidays
City centre office Mostar Mostar Centrum Mostarskog Bataljona bb, Mostar moc office From 8 am till 8 pm (axcept Sunday) 01st January
01st May
Airport Mostar Mostar Airport Ortjes bb, Mostar moap office 24/7
City centre office Međugorje Medjugorje Centrum Glavna ulica bb, Medjugorje mdjc office From 8 am till 8 pm (axcept Sunday)
Airport Sarajevo Sarajevo Airport Kurta Schorka 36, Sarajevo saap office 24/7
City centre office Sarajevo Sarajevo Centrum Pijačna 6 (Forum Buisness Centar) sac office From 8 am till 8 pm (axcept Sunday)
City centre office Banja Luka Banja Luka Centrum Prvog Krajiskog korpusa 88 blc office From 8 am till 8 pm (axcept Sunday)
Airport Tuzla Tuzla Airport Dubrave Gornje tuap office 24/7

International – Croatia

RAC company provide:Artic Rent a Car
24/7 phone number:
All clients, voucher & info
+381 60 546 00 00
Office phone number:+385 1 6251 222
Station code Check point Opening hours Holidays
AIRPORT ZAGREB ZAGREB AIRPORT zag office 24/7 01 January
01 May
ZAGREB – MAIN RAILWAY STATION ZAGREB – MAIN RAILWAY STATION zrs m/g From 8 am till 8 pm (axcept Sunday)
City centre office Zagreb ZAGREB – Savska cesta 106 – ZGD zgd office From 8 am till 8 pm (axcept Sunday)
Airport Dubrovnik DUBROVNIK AIRPORT dba office 24/7
Airport Pula PULA AIRPORT puy office 24/7
Airport Split SPLIT AIRPORT sta office 24/7
Airport Zadar ZADAR AIRPORT zad office 24/7

Insurance

Participation in all damages for all vehicles
(with no police record, drink drive & red light)
100%
Sipp Code Car Group Car Type or similar CDW TP PAI (daily) Refoundable Excess CDW+ (daily) WUG (daily) Non Waivable Excess Depozit blocked valeu
Max participation in all demages
Fuel Prepaid
1 to 6 day 7 to 13 day 14 + day 1 to 6 day 7 to 13 day 14 + day
MCMR A ŠKODA CITYGO incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 600.00 € 600.00 € 75.00 €
ECMR B FORD FIESTA incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 600.00 € 600.00 € 75.00 €
EDMR C FORD FIESTA incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 600.00 € 600.00 € 85.00 €
EDAR/EWMR C FORD FIESTA incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 800.00 € 800.00 € 85.00 €
CDMR D FORD FOCUS incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 800.00 € 800.00 € 95.00 €
CDAR D FORD FOCUS incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,000.00 € 1,000.00 € 95.00 €
IDMR K FORD FOCUS SEDAN incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,000.00 € 1,000.00 € 115.00 €
IWMR W FORD FOCUS WAGON incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,200.00 € 1,200.00 € 115.00 €
IWAR W FORD FOCUS WAGON incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,200.00 € 1,200.00 € 115.00 €
IVMR W FIAT DOBLO MULTIJET incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,200.00 € 1,200.00 € 115.00 €
SLMR D VW PASSAT 20 incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,500.00 € 1,500.00 € 130.00 €
JFAR F VOLVO XC60 incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 3,000.00 € 3,000.00 € 135.00 €
IFAR F Škoda Yeti incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 1,500.00 € 1,500.00 € 135.00 €
FFAR F VW MULTIVAN incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 2,000.00 € 2,000.00 € 135.00 €
PVMR G FORD TOURNEO incl. incl. 2.70 € 3.50 € 3.30 € 3.20 € 3.50 € 3.30 € 3.20 € 2,500.00 € 2,500.00 € 185.00 €